June 2017

PRM statistics not healthy

The Government Accountability Office has revealed that the number of complaints levied against airlines by disabled travellers has doubled in the space of ten years and now totals over 30,000 a year. The number of disability complaints filed with the department also rose in that same period, escalating from 511 to 944.

Since 2005, the department says that it has investigated 51 cases involving disabilities. In this context, enforcement actions have included warning letters or consent orders for corrective action.

These findings rather fly in the face of 12 of the airlines which were studied, all of which have been adamant that they have repeated training programmes for helping disadvantaged customers.