July 2017

Delta looks to streamline passenger processing

Delta has just launched the initial phase of a test programme that is designed to enhance the gate experience and streamline the boarding process for its travellers at T Concourse at Atlanta’s Hartsfield–Jackson International. As part of this three-month pilot project, Delta customers will encounter a number of features when travelling through gatesT1, T2 and T3.

Passengers will see mobile agent pods that have a smaller footprint compared with traditional gate counters: these will be opening up space for more efficient boarding and create additional customer seating. Handheld Nomad devices will allow gate agents to make seat changes, check bag status and perform other functions, while also freeing up agents to engage with customers rather than standing behind a traditional gate counter. The deployment of boarding pillars will create four parallel lanes, not only enhancing organisation at the gate but also providing customers with a clear path to boarding, thereby improving traffic flow. Finally, there will be E-Gates that enable passengers to seamlessly and efficiently self-board by scanning their smart phone or boarding pass.