Tag: Mercury GSE

Joseph Davis leads customer experience at Mercury GSE

Joe Davis VP Customer Experience and Bob Travis President of Mercury GSE resizedMercury GSE has appointed Joseph Davis to the newly-created position of Vice President of Customer Experience.

In this new role, Davis will be responsible for leading customer-centric initiatives designed to enhance Mercury GSE’s service model, drive account growth and further elevate customer experience.

This will include deepening relationships with passenger and cargo airlines, MRO providers and ground handling operators.

Bob Travis, President of Mercury GSE said: “At Mercury GSE, our customers come first—and the relationship we have with each client is what drives our success. With Joe’s experience and vision, we’re taking a big step forward in ensuring that every interaction with Mercury reflects the best our industry has to offer.”

Davis joins from Oshkosh AeroTech where he most recently served as Senior Sales Account Manager.

Commenting on his new role, Davis said: “As the industry evolves, Mercury’s commitment to preventative maintenance, 24/7 support, and tailored leasing solutions makes this an exciting time to drive customer growth and retention.”

Mercury GSE places historic order with JBT AeroTech

Mercury GSE resizedMercury GSE has placed a large order for GSE with JBT AeroTech, the largest order for GSE since the end of the pandemic.

The order consists of a range of GSE products including pushback tractors, cargo loaders, air conditioning units, heating systems and more.

The companies say the solutions will contribute to smoother, more efficient air cargo operations and improve the safety and reliability of ground handling processes.

They say the strategic relationship will help airports and airlines to streamline their ground operations, reduce operational costs, improve the passenger experience and support green initiatives by offering state-of-the-art, energy-efficient equipment.

Jason Gendron, CEO of Mercury GSE, said: “As the aviation sector rebounds from the pandemic, our investment in the latest GSE technology underscores our commitment to supporting our customers and partners with the most advanced solutions available.”

Christian Eitner, Region Director of JBT AeroTech, added: “We’re honoured to be part of your journey and remain committed to customer success. This milestone reaffirms our strong collaboration, and we’re excited about the opportunities ahead as we continue to serve the GSE industry.”