GOL is introducing new self-service bag-drop technology to speed up the airport experience. Passengers of the carrier can now use SITA’s Scan&Fly to check in their bags when flying domestically from Rio de Janeiro International – and will soon be able to do so at São Paulo–Guarulhos International airport as well. This self-service option halves the time it takes to check in a bag and gives passengers more control over their journey.
Each year, GOL flies around 32m passengers. Providing significant reductions in the time it takes to check in is a major bonus for passengers, as well as helping GOL reach the targets set as part of the IATA Fast Travel programme.
Sergio Quito, Vice President of GOL Operations, commented: “GOL has always pioneered the use of innovative processes. Self-service is important for us because it improves the customer experience and helps streamline our operations. SITA’s self bag-drop technology provides what we look for – it is fast, reliable and easy to use.”
SITA is retro-fitting Scan&Fly units at each airport. Using this facility, passengers will be able to check in their baggage in a mere 40 seconds. As well as the units themselves, SITA also provided consultancy to develop the optimised processes in both airports, integrating the solution with the airlines’ and airports’ infrastructures.
The award was presented to Power Stow in recognition of meeting Southwest Airlines’ expectations for on time deliveries, equipment reliability, customer service, parts support and training.
(L to r) Larry Laney, Director of Ground Support, Southwest Airlines and Ben Reeves, Vice President, Power Stow
Power Stow also received the award in 2015.
Ben Reeves, Vice President of Power Stow Americas, commented on the award. “My co-workers and I are very honoured to be recognised by Southwest Airlines. We strive every day to provide a highly reliable product on time with World Class customer service. We truly appreciate the relationship that we have with the folks at Southwest GSE.”
Larry Laney, Director of Ground Support for Southwest Airlines, said: “From proof of concept to the decision of making Power Stow a standard piece of equipment in our fleet, the Power Stow Team has done an outstanding job throughout the entire process. As a result of their outstanding performance in 2017, we at Southwest are honoured to present this award to Power Stow again.”
Hermes Logistics Technologies has been selected as the new cargo management systems provider for UASL, to maximise its air cargo handling and documentation capabilities. Part of the Ultramar Group, Chile-headquartered UASL is a ground handler at Comodoro Arturo Merino Benítez International airport and sister company of local cargo handling warehouses Depocargo and Teisa.
Hermes 5, the innovative new version of Hermes’ Cargo Management System and Hub Management System applications, is planned to be implemented at Santiago this year.
“The H5 implementation at UASL is a full Software as a Service implementation where UASL will benefit from a fast Cloud H5 deployment that could see the system live as early as the third quarter of 2018,” said Yuval Baruch, CEO of Hermes Logistics Technologies.
“Once H5 is implemented at Santiago, UASL will have its own, fully integrated management tool that will interface with its local community and customers, allowing for smarter process flows, messaging compliance and more control over key areas such as Customs, service management and revenue accounting.
“We are delighted to have been selected by Chile’s leading logistics group, marking HLT’s further expansion into the South American market and look forward to support UASL’s and Ultramar’s expansion plans.” The Hermes implementation will offer UASL a single system that is configured to its needs and the changing requirements of its growing customer base.
Hermes commenced the global roll-out of H5 earlier this year with the implementation of its CMS at the ALS Cargo Terminal at Noi Bai International airport in Hanoi.
Avro GSE, a subsidiary of Saskarc Industries, has launched a new line of powered equipment.
Not only is the equipment modern, efficient and green, but it is also equipped with a fleet management system, that of Avro Tracker. This comes with a one year managed maintenance programme called Avro Care.
Avro’s new GSE range includes several models of baggage tractor, an aircraft pushback tractor, a beltloader and other equipment besides. Several of these units are running on electric, which will help customers reduce their carbon footprint and cut costs. In addition, all of the equipment is specifically manufactured to withstand the harsh North American climate and comes with a 12 month warranty.
Under the Avro Care programme, Avro GSE proactively monitors and manages all Avro GSE powered equipment and vehicle maintenance requirements for one year, although longer subscription terms are available. With three tiered service levels of Avro Tracker available, the Avro Care programme is designed to enhance operations by helping to avoid unscheduled downtime through malfunctioning equipment or poor operator behaviour. This fleet management solution, combined with the vendor managed maintenance programme, aims at prolonging equipment life and maximising the value, performance and efficiency of the assets.
Trego/Dugan Aviation has been awarded eight new airline ground handling contracts so far in 2018. These include above and below the wing contracts for Allegiant at Fort Lauderdale, Charleston International and Nashville; Spirit at Port Columbus International; Frontier at Spokane; Alaska at Pittsburgh International and WOW Air at Cincinnati/Northern Kentucky.
Company President Vince Dugan commented: “Trego Dugan is very pleased with the growth we are enjoying with existing airline partners as well as the addition of new customers. 2018 is shaping up as a banner year for TDA.” The company currently provides ground handling in 26 cities around the US.
SITA has been chosen by the Greater Orlando Aviation Authority as the technology partner for biometric exit at Orlando International airport. Orlando International becomes the first US airport to fully deploy the US Customs & Border Protection Biometric Entry and Exit Programme. Over the coming months, SITA will integrate Smart Path, its sophisticated biometric technology, at the airport’s 30 international boarding gates.
Earlier this year, SITA worked with GOAA, British Airways and CBP to incorporate the US biometric departure check for British Airways’ customers. The trial’s success has prompted airport-wide implementation of the technology. The system makes passenger boarding both quicker and easier, while it also incorporates the new secure biometric exit checks. Currently, British Airways is boarding flights of almost 240 customers in around 15 minutes. With Smart Path, passengers look at a camera, without having to present boarding passes or passports.
John Newsome, Chief Information Officer, GOAA, commented: “Our decision to implement biometric exit checks across the whole airport follows a hugely successful live trial. The innovative boarding process we tested is really popular with passengers. They simply look at the camera and within seconds the gate opens and they can board the flight. It is easy, fast and most importantly, secure. The solution works on common-use boarding gates and can be easily used by the many international airlines that we serve at Orlando.”
Worldwide Flight Services has won a three-year contract to provide ramp handling for Lufthansa Group’s flights at Newark Liberty International airport. Under the terms of the agreement, the start of each airline’s summer schedules will see the WFS team in Newark responsible for handling Lufthansa’s three flights a day serving Frankfurt, Dusseldorf and Munich, as well as Austrian Airlines’ and SWISS International Airlines’ daily services.
Tronair, a portfolio company of Golden Gate Capital, has been recognised for its efforts by Gulfstream Aerospace, with the prestigious
“Gulfstream Supplier of the Year award for 2017”. Gulfstream issues the awards bi-annually to recognise suppliers who have achieved superior performance. Award selection is based on the Gulfstream Supplier Report Card measurement criteria, which tracks overall value, delivery, quality, customer service and compliance for select Gulfstream suppliers.
The award was presented by Bill Williams, Vice President of Supply Chain and Dennis Stuligross, Senior Vice President of Operations. To receive the award at the 2018 Gulfstream Operators & Suppliers Conference on behalf of Tronair was Tony Sanchez, Regional Sales Director, Jessica Hennessey, Customer Experience Leader and Chad Gibson, Product Specialist.
Delta Air Lines Cargo has appointed Lindsey Jalil as Managing Director – Commercial, a role previously held by Kristin Colvile, who was recently promoted to Chief Executive Officer and Managing Director, SkyTeam.
With effect from June 1, Jalil has been leading Delta Cargo’s commercial activities, which include alliances, distribution, marketing and communications, products, technology, reporting and revenue management. Jalil has been with Delta since 2005 and has fulfilled various roles within the carrier’s organisation since that date.
DHL Supply Chain has just acquired the Suppla Group, a company that specialises in providing logistics services in Colombia. Suppla, a long-established enterprise, is present in five regions and operates across 25 cities within Colombia. Altogether it offers around 500,000 square metres of storage capacity and employs 4,500 staff. This takeover is seen as enabling DHL Supply Chain to grow its presence in Colombia, which will in turn assist it to expand into the wider Latin American region.